Operator 72 is training to be a counselor for the SILT (Socially Inappropriate Language Therapy) Hotline. This is where clients call to blow off steam by swearing at the counselor operators, using socially inappropriate language to release tension so they can calm down and solve their problems. After extensive study, on-the-job training and a verbal test, Operator 72 is ready to become a fully accredited counselor by facing his final challenge.

In this comedy farce, a veteran actor prepares to deliver a lecture on the meaning of Shakespeare's King Lear, when he is interrupted by a cell phone going off more than once in the audience. Ordering the offending audience member on stage to explain his rude behavior, the actor in effect becomes Lear as the play progresses, and the young man with the cell phone becomes "Lear's Fool."